The Cloud Marketplace of the Future

Cyberattacks are inevitable in today's IT world. And while it offers significant promise, technological advances like GenAI have given malicious actors many more potential weapons to use.

With Managed Service Providers (MSPs) facing increasing cybersecurity challenges, Pax8 has developed an array of Managed Detection and Response (MDR) solutions that offer an olive branch to MSPs and their clients.

These MDR solutions are among the vast offerings in the Pax8 Marketplace for managed intelligence and growth. And security is increasingly among the most critical of those offerings.

Cyber-attacks lead to downtime and MSPs look to MDR as a key part of their solution strategy.

In fact, MDR offers several benefits and eye-opening data points that cannot be found in solutions such as Endpoint Detection and Response (EDR).

Navigating the Range of Services

MDR solutions vary widely, and the range of services can be challenging to navigate.

For MSPs, the real work starts by looking past the datasheets and asking questions that cut to the heart of service quality. The key is to understand how the provider operates when it matters most:

How does the vendor communicate during an active incident—direct outreach or a delayed update in a dashboard? What's the average dwell time before a threat is detected and addressed?

When they talk about “remediation,” what does that mean in practice for both their team and yours? Is the MDR team truly staffed for 24/7 coverage, and can they handle turnover and scale without gaps in service?

What level of detail is present in the post-incident reporting, and is it detailed, timestamped, and ready to be white-labeled for clients?

MSPs considering a pivot to MDR for their own business and solution delivery to customers need to consider the benefits that Pax8 provides to its partners.

They include:

• Training and education through:
  • Cybersecurity Bootcamp
  • On-demand materials to assist MSPs in getting up to speed or current with existing solutions, technical features, and best practices;
  • Security Solutions Consultants ready to help with strategic guidance
• Streamlined billing;
• NFR licenses;
• Technical support.

Matt Lee, senior director of security and compliance at Pax8, spelled it out recently in a blog post:

“The Pax8 Marketplace is built with the industry-recommended CIS controls in mind and features vetted cybersecurity solutions that can help SMBs withstand the threats of the current cybersecurity landscape. We also provide stellar cybersecurity training through Pax8 Academy, both in-person and on-demand, and help you with implementation and expertise through Pax8 Professional Services. Get up to speed now because, like so many things, the only constant in cybersecurity is change.”