The Cloud Marketplace of the Future
Premier MSP Becomes Customer Zero for AI
LeafTech proves AI-first works by becoming “customer zero” for Copilot, gaining efficiencies through task automation, reducing risk with secure governance and realizing massive overhead savings while gaining confidence to deliver AI technology to clients.
What happens when a premier Managed Service Provider (MSP) makes itself a test case for GenAI?
This case study shows how LeafTech became its own “Customer Zero” to see what Microsoft Copilot could deliver in day-to-day work.
The company began by tightening security and governance and confirming that Microsoft’s data protection met its standards. It then rolled out Copilot in small waves and asked employees to use it for routine tasks such as email drafts, meeting summaries, presentations, and operating procedures. Staff learned what instructions worked best and built clear internal guidelines.
The results spoke for themselves. LeafTech cut client follow-up time by 75 percent. An SOP that once took half a day took less than 30 minutes. The firm estimated more than $150,000 in yearly savings and reached full return in six months.
By proving it internally, LeafTech gained the confidence to offer Copilot as a practical solution for its customers.