The Cloud Marketplace of the Future
Case Study: How Simpatico is Moving from MSP to MIP
The MSP model is evolving, and Simpatico Systems is leading the way. By partnering with Pax8, Simpatico made the leap from Managed Service Provider to Managed Intelligence Provider (MIP), shifting its focus from technology expertise to delivering business process strategies and outcomes for its clients.
This Pax8 case study outlines how Simpatico Systems transitioned from MSP to Managed Intelligence Provider (MIP) in just one year. From President Corey Ruthardt's perspective, becoming an MIP enables Simpatico to drive outcomes for customer businesses in ways it couldn't as a traditional MSP.
Their formula? Align business goals first, then apply automation and AI where it makes sense. Through the Pax8 Marketplace, Simpatico can quickly find solutions that meet its clients’ business needs, giving them more time to align strategy and results. That includes developing a custom Copilot Agent for a large law firm client that streamlined client onboarding, reduced manual work and delivered better win rates in court.
This use case shows how keeping intelligent outcomes in focus at the center of tech strategies makes transformation possible.
For MSPs looking to deliver real business outcomes with AI and automation, Simpatico’s story is a must-read example.