The Cloud Marketplace of the Future
Pax8 Research: AI Agents Will Reshape Business for MSPs
Pax8 explores how AI agents are reshaping the Managed Service Provider (MSP) landscape.
In a first-of-its-kind dive into AI Agents and Managed Service Providers, Pax8 explores how AI agents are reshaping the Managed Service Provider (MSP) landscape. This research is essential reading for anyone preparing for the seismic changes ahead.
Agentic AI is driving a major shift as businesses actively transform how they operate, scale, and deliver value through autonomous, integrated, and human-collaborative systems.
These systems are advancing rapidly, moving beyond basic automation toward more coordinated, multi-agent capabilities. As a result, they influence how work is structured and how organizations compete.
This evolution is prompting the emergence of a new model: the Managed Intelligence Provider. Rather than focusing on hardware, MIPs support outcomes by managing AI agents, offering tailored solutions, and helping small and midsize businesses adapt to automation.
Pax8 is developing the necessary infrastructure—marketplaces, platforms, governance tools, and training programs. This report outlines a framework for MSPs and others navigating this transition. The role of SMBs will grow - with MIPs playing a key part in enabling their success.